If your family has an emergency at home and you must contact your soldier, be sure to contact the Red Cross. If the emergency requires that your soldier come home, Red Cross-verified information helps commanding officers makes decisions about emergency leave and it is up to the military whether the service member returns home.
Without Red Cross verification, your soldier may not be able to come home during a family emergency.
The Red Cross emergency communication services keep military service members in touch with their families following the death or serious illness of an immediate family member, birth of a service member’s child or grandchild, or when a family has other emergencies.
Red Cross can help twenty-four hours a day, 365 days a year. They will relay urgent messages and verified descriptions of the emergency to service members stationed anywhere in the world including ships at sea and remote locations.
How to Contact the Red Cross for Assistance
Call (877) 272-7337 (toll-free) if you are an Active duty service member stationed in the United States, or a family member residing with them.
Contact your local Red Cross chapter, which is listed in local telephone directory and at Your Local Red Cross, if you are:
- Family members of active duty service members who do not reside in the service members’ household,
- Family members of Department of Defense Civilians assigned overseas
- members of the National Guard and Reserves,
- recruiters, MEPS military personnel
- veterans and
Call overseas base or installation operators or the Red Cross office at your location if you are:
- Active-duty service members and family members residing with them or
- Department of Defense civilians stationed overseas and family members residing with them.
When calling the Red Cross, please provide as much of the following information about the service member as is known:
- Full name
- Branch of service (Army, Navy, Air Force, Marines, Coast Guard)
- Social Security Account number or date of birth
- Military address
- Information about the deployed unit and home base unit (for deployed service members only)